Question 1

Why Use Bee Home?

Accepted Answer

We will handle everything for you and make sure your service or goods are received successfully allowing you to have the time back you need.

Question 2

How do you get into my home? How do you get my keys?

Accepted Answer

Typically we meet you at your home before you leave for work at 8am for the Full Day or Morning Half Day services.

If this does not work we have a few options, we have partner companies where you can drop off your keys and we can collect and return for you.

Alternatively if you are a Delta Security Management Customer:
 
We are open to alternative ways some suggestions below but please email us at info@beehome.co to arrange this: 
 
We collect the key at a time that is convenient typically the evening before or morning before our customers go to work
We get a code to a customers key lock at their property
Customer sends us a key and we hold onto this for ongoing services

Question 3

How do you return my key?

Accepted Answer

Typically we would  return the key through the letter box at the end of the service in a secure manner this is assuming you have a spare key, unless you are using a partner key management company then we would return the key to that company and notify you. 
 
If this is not the case we would on a Full Day booking expect you to return home to collect you key in person.

We can be flexible to your specific request please email info@beehome.co to discuss further. Some suggest options are below:
 
Arrange for a time that is convenient to drop the key of in person.
Key returned to a different location we can do that too.

Question 4

How can I contact the sitter?

Accepted Answer

Once you book we will be in contact with you alternatively email us first or pick up the phone and we will work with you to ensure that they have all the information from you to be successful.

Question 5

Is Bee Home Safe?

Accepted Answer

Absolutely! We provide 100% guarantee, we can provide additional information and vetting required and arrange to meet you prior to you paying if needed.

Question 6

What happens if I change my mind or need to switch the date?

Accepted Answer

You can do this at any time prior to the sitting commencing. We guarantee our service and want to work to give you the best experience so just contact us and we will take care of the rest to rebook for you.

Question 7

Why should I trust Bee Home?

Accepted Answer

Because of our customer references and rating on Facebook and Trust Pilot.  We also provide thorough DBS background checks and vetting of our house sitters and can share the information and past reviews for you if required. This plus our comprehensive £2 million insurance and 100% guarantee should help.
 
Any more questions contact us

Question 8

What will the house sitter do in my house?

Accepted Answer

The house sitter just needs a place to sit and they are a freelancer so they will work whilst they work for your delivery or trades person. During this time they will manage the item / delivery and contact and notify you as is neccessary. They 100% will not go looking around the house or any other untrustworthy activities.

Question 9

Is the house sitting insured?

Accepted Answer

Yes we have full insurance and coverage for our services up to £2million so you should not worry.

Question 10

Are the house sitteres DBS background checked?

Accepted Answer

Yes every house sitter is DBS background checked.

Frequently Asked Questions